Return Policy

At CasaBuz, customer satisfaction is our priority. We understand that sometimes things don’t work out, which is why we offer a hassle-free return process. Please read our Return Policy carefully to ensure that your experience is smooth and straightforward.

1. Return Eligibility

We accept returns under the following conditions:

  • 14-Day Return Window: You have 14 days from the date of delivery to return your purchase.
  • Condition of Items: Items must be unused, unworn, and in the original packaging with all tags intact.
  • Non-Returnable Items: Custom-made jewelry, gift cards, and items marked as “final sale” are not eligible for returns.

2. How to Initiate a Return

To initiate a return:

  1. Contact us at returns@casabuz.com with your order number and reason for the return.
  2. We will provide you with a return authorization and instructions on how to send back your item.
  3. Once your return is authorized, carefully package the jewelry in its original packaging to ensure it is protected during transit.

3. Refunds

After we receive and inspect your returned item, we will process your refund:

  • Refund Method: Refunds will be credited to your original payment method.
  • Processing Time: Please allow 7 business days for the refund to be reflected in your account after we receive your return.
  • Partial Refunds: If the returned item is not in its original condition or is damaged, we may offer a partial refund.

4. Return Shipping Costs

  • Customer Responsibility: Return shipping costs are the customer’s responsibility unless the return is due to a defective or incorrect item.
  • Shipping Label: If your return is approved, we can provide a prepaid return shipping label, and the cost will be deducted from your refund.

5. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at support@casabuz.com with your order details and a photo of the damage. We will arrange a replacement or offer a full refund at no additional cost.

6. Exchanges

We do not offer direct exchanges at this time. If you would like to exchange an item, please return the original item and place a new order for the replacement.

7. Late or Missing Refunds

If you haven’t received your refund yet:

  • Check your bank account again.
  • Contact your credit card company or bank, as it may take some time before your refund is officially posted.
  • If you’ve done all of this and still haven’t received your refund, please contact us at support@casabuz.com.

8. Contact Us

If you have any questions or need further assistance with your return, don’t hesitate to reach out: